REFUNDS & RETURNS

At Auvyron, customer satisfaction matters to us.

We understand that there may be situations where you need to request a return or report a problem with your purchase.

This policy explains our general return and refund process.

Return Period

Eligible products may be returned within:

[Insert Return Window] days after delivery.

Return requests submitted outside the applicable return period may not be accepted except where required by law.

Return Eligibility

Unless otherwise stated for a particular product, returned merchandise generally must:

Be within the applicable return period
Be in its original condition
Include original packaging
Include accessories
Include cables and chargers originally provided
Include manuals and documentation
Include promotional items originally included, when applicable
Include proof of purchase
Not show damage caused by misuse, neglect, unauthorized modification, or improper handling

Additional conditions may apply to certain categories.

Electronics

Because electronics may contain software, activation locks, accounts, stored personal information, or security features, customers should remove their personal information and sign out of applicable accounts before returning eligible devices.

Where applicable, activation locks should be removed and devices should be reset according to the manufacturer’s appropriate procedures.

Non-Returnable Products

Certain products may not qualify for standard returns for hygiene, safety, licensing, personalization, or other lawful reasons.

Any material product-specific return restrictions should be disclosed where appropriate before purchase.

Your statutory rights regarding defective or misdescribed products are not affected.

How to Request a Return

Before returning a product, contact Auvyron Customer Support.

Please provide:

Full name
Order number
Product being returned
Reason for the return
Relevant photos or information when reporting damage, defects, or incorrect merchandise

Do not send merchandise to an address without first following the return instructions provided by our team.

Unauthorized returns may result in delays.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If you receive an item that appears damaged, defective, or different from what you ordered, contact us promptly.

Provide your order number and clear information showing the issue.

After reviewing the request, we will explain the available resolution based on the circumstances and applicable law.

Return Inspection

Returned merchandise may be inspected after it is received.

We may verify:

Product condition
Serial number where applicable
Included accessories
Packaging
Whether the returned product corresponds with the original order

Refunds

If your return is approved, the applicable refund will generally be issued to the original payment method.

After Auvyron processes an approved refund, your financial institution or payment provider may require additional time to display the funds in your account.

Auvyron does not control bank or payment-provider processing times.

Shipping Charges

Original shipping charges and return shipping costs may be non-refundable except where required by applicable law or where the return results from an error for which Auvyron is responsible.

Any applicable return-shipping responsibilities will be communicated during the return process.