At Auvyron, we work to process orders efficiently. Because fulfillment can begin quickly, there may only be a limited opportunity to modify or cancel an order.
Need to Make a Change?
Contact Auvyron Customer Support as soon as possible after placing your order.
Depending on the order’s status, we may be able to assist with requests involving:
- Order cancellation
- Shipping address correction
- Product changes
- Variant changes
- Quantity changes
- Contact information corrections
However, changes and cancellations cannot be guaranteed once an order has been submitted.
Order Already Processing
If your order has already entered fulfillment, we may be unable to make changes.
This is because the order may already be:
- Prepared for shipment
- Packaged
- Assigned to fulfillment
- Transferred to a carrier
- Shipped
Order Already Shipped
Once an order has shipped, it generally cannot be canceled.
If the product is eligible, you may need to wait for delivery and then follow our Refunds & Returns Policy.
Address Changes
Please verify your shipping address carefully before checkout.
If you discover an error immediately after ordering, contact us as quickly as possible.
We will make reasonable efforts to help, but address changes cannot be guaranteed once fulfillment has begun.
Adding Products to an Existing Order
We may not be able to add products to an order after checkout.
You may need to place a separate order for additional products.
Cancellation Confirmation
A cancellation request should not be considered approved until you receive confirmation from Auvyron.
Submitting a request does not automatically cancel the order.
Contact Us
For cancellation or modification requests:
[Insert Support Email]
Include:
- Your full name
- Order number
- Requested change
The sooner you contact us, the better the chance that we may be able to assist before fulfillment begins.